Terms customer information
Table of Contents

    4.Prices and Payment
    5.Shipping Conditions
    6.Retention of title
    7.Liability for defects (warranty)
    8.Redemption of vouchers Action
    9.Applicable law
    11.Alternative dispute resolution

1) Conditions

1.1 These General Conditions apply to all contracts for the delivery of goods that a consumer or entrepreneur ("Customer") concludes with the Seller, who sells products in the online shop.

1.2 These General Conditions apply accordingly to contracts for the delivery of goods, unless otherwise agreed.

1.3 A consumer within the meaning of these General Conditions is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor autonomous.

1.4 Entrepreneur, pursuant to these General Conditions, is a natural or legal person or a partnership with legal capacity which, in concluding a legal transaction, acts in the exercise of its independent commercial or professional activity.

2) Conclusion

2.1 The product descriptions in the seller's online shop are not binding offers from the seller, but are intended to make a binding offer from the customer.

2.2 The customer who places the goods in the cart and proceeds with the online order form, decides to purchase the product. Here the customer, after having entered the selected goods in the virtual cart and having placed the electronic order, by clicking on the final button and proceeding with the order, creates a legally binding contractual offer.

2.3 The seller can accept the customer's purchase within five days.

    At the time of purchase, the customer will receive the order confirmation in the e-mail registered in his account. This email specifies all the details of the purchase and the selected payment method.

The purchase contract is considered concluded when the customer confirms the cart and accepts the general conditions of sale.

As a confirmation of the purchase, the customer will see:

1) in your account registered in the store, confirmation of the order placed

2) an email confirmation of the order placed

2.4 In submitting a tender on the online order form from the seller of the contract will be stored by the seller and the customer by submitting his order, together with these Terms and Conditions in writing (eg. As e-mail, fax or letter) sent. In addition, the text of the contract on the seller's website is archived and can be accessed free of charge from the customer of the password protected customer account, specifying the login information, provided that the customer has created an account in the online shop of the seller before submitting his order.

2.5 Before binding the order through the online order of the seller, the customer can identify potential errors by careful reading of the information displayed on the screen. An effective technical means to improve the detection of input errors can be the magnification function of the browser, by which the display is magnified on the screen. Its inputs the customer can correct in the context of the electronic ordering process as long as the usual keyboard and mouse functions, until it clicks to the ordering process final button.

2.6 The order processing and contact can be usually by e-mail and automated order processing. The customer must ensure that his or her designated for order processing e-mail address is correct so that at this address from the seller sent e-mails can be received. In particular, the customer must ensure in the use of spam filters that all products shipped by the seller or by this body responsible for order processing Third emails can be delivered.

3) Withdrawal -Recess

3.1 Consumers are generally entitled to a right of withdrawal.

The conditions of withdrawal are governed by the rules and laws in force 14 days after receipt of the product. The product must be returned at the expense of the customer (recipient) and must be returned in the same conditions as it was received:

New, in original packaging, unused, complete with accessories included.

The customer (recipient) will have to bear the return shipping costs.

To exercise the right of withdrawal, the Customer must send a notice of withdrawal within 14 (fourteen) days from the day on which the Customer or his delegate acquires physical possession of the products purchased by signing the withdrawal.

Sales commissions will be applied (payment charged by the circuit and cost of administrative management). If product was sent total amount of refunded will be : Amount payed without cost of shipment and -20% of cost of product.
This percentage of the commissions will be deducted at the time of the refund from the total paid by the customer.
Therefore the customer will receive the total paid - cost of shipment -20% of cost of product

Attention: in the case of multiple delivery, when the order includes more than one product or is shipped in different times, the withdrawal applies from the date of the first partial delivery, i.e. the 14 days must be counted from the day of delivery of the first item received. .

The withdrawal therefore applies to the goods received and not to the order.

In the case of orders that include more articles, the fourteen days of withdrawal are counted from the receipt of the first articles.

It is not possible to totally cancel an order if part of the goods have already been delivered for more than 14 days. Only the part of the order relating to items that require a subsequent delivery and therefore have not yet been delivered can be canceled and refunded. Items in possession of the customer for more than 14 days even if part of the order is still open (for example on products available to order or with longer deadlines) cannot be returned.

3.2 Further information on the right of withdrawal resulting from the cancellation of the seller.


3.3 Failure to collect the goods due to customer refusal.

The customer who must receive the goods in a non-European country is required, where present, to pay any expenses or customs duties or taxes where applicable. The recipient customer (buyer) is obliged to inquire in the country of receipt of the goods whether there are incidental costs for the receipt of international goods and whether it is subject to taxation. So when the contract of selling is closed and product shipped, the customer must accept the packet when is on delivery. If teh customer refuse the packet will be considerated violation of the condition of selling and will be considerated abandonated. In this case will be take in consideation the same conditions of non-acceptance of payment of customs duties. The package will be considered abandoned as not accepted. Therefore, the goods will be abandoned and the customer will not be able to obtain a refund. The customer, therefore, who intends to withdraw, must:

1) accept the goods

2) contact us within 14 days

3) request the return methods and the procedure will be provided by email.

The customer's refusal to collect the goods, because he is subject to the taxes of the country of destination, is equivalent to abandoning the goods.

Nonsolospeakers avails itself of the right not to refund the goods because they are ABANDONED. (Refused on delivery for non-payment of import taxes)

The current international regulations provide that goods not collected due to non-payment of import taxes (where applicable), are not to be considered as Returns (they are not withdrawals) but refusal of acceptance by the customer and consequently failure to comply with the distance selling conditions.

We remind you that, at the time of purchase, the customer accepts all the conditions of sale..

3-1) Recess

The customer is entitled to withdraw within 14 days of receiving the goods.
The goods must be returned undamaged, new, unused and in the original packaging complete with all accessories.
At the time of return of the goods and verified the integrity and conformity of the product, the refund procedure will be started net of shipping costs.
The timing of the refund is variable and can take from 7 to 30 days.

The customer on the moment of the purchase Accept this condition

3-2) Refund for Order Cancellation and Withdrawal

The order can be canceled only if the goods have not been shipped.
The customer must make a request by e-mail indicating the order number.
At the time of the refund, it will appear on the order form
Sales commissions will be applied (payment charged by the circuit and cost of administrative management). If product was sent total amount of refunded will be : Amount payed without cost of shipment and -20% of cost of product.

If product was not yet sent will be refund amount payed -20% of cost of product. This percentage of the commissions will be deducted at the time of the refund from the total paid by the customer.

The timing of the refund is variable and can take from 7 to 30 days.

The customer on the moment of the purchase Accept this condition

4) Prices and Payment

4.1 Unless the product description of the seller requires otherwise, is at the indicated prices are total prices that include VAT. Optionally, additional delivery and shipping costs are displayed separately in the respective product description.

4.2 For deliveries to countries outside the European Union may incur other costs in an individual case, which the seller is not responsible for and which are borne by the customer. These include costs for the transfer of funds through banks (eg transfer fees, exchange fees) or legal import duties or taxes (eg customs duties). Such costs may also be incurred if the delivery is not made outside the European Union in a country, but the customer makes payment from a country outside the European Union in relation to the money transfer.

4.3 The Payment / s is / are communicated to the customer in the online shop of the seller.

5) Shipping conditions

5.0 The goods are shipped in the timing indicated in the sale of the item
5-7 working days >> the product will be shipped in 5-7 working days of receipt of payment (Saturday , Sunday and Holiday excluded)
7-10 working days >>the product will be shipped in 7-10 working days of receipt of payment (Saturday , Sunday and Holiday excluded)
"AVAIBLE ON ORDER" >> the product is available to order and the delivery time depends on the supplier. Usually products are available ONLY on order as they are hand-assembled to specifications and to order or products made on request.

5.1 The delivery of the goods is carried out at the delivery address indicated by the customer, unless otherwise agreed. During the completion of the transaction it is crucial to have all the necessary information.

5.2 If the courier returns the goods to the seller because delivery to the customer was not possible, the customer bears the costs for the failed delivery. If the customer exercises the right of withdrawal, he must bear the costs for the return shipment at his own expense.


* If the weather conditions prevent delivery and the goods return to the seller, we (the seller) will ship the purchased goods again at our expense.
* Adverse climatic conditions or logistic problems (due to the courier) can create delivery delays in some cases. The responsibility for these delays does not depend on the shipping company but on the courier itself.
* From the time of shipment, the courier (UPS or POST.AT) is responsible for delivery. Possible shipping delays due to the courier are ONLY attributable to the courier and not to the seller.
* If the goods are not delivered correctly by INCORRECT ADDRESS and should be returned, a new delivery will be made. In this case, (goods returned by incorrect address) the shipping costs will have to be paid again.
The customer will be contacted via email for a verification of the address and possible correction.

6) Retention of title

If the Seller in advance, he reserves until full payment of the purchase price owed the title to the goods supplied.

7) liability for defects (warranty)

7.1 If the purchased item is defective, the statutory liability provisions for defects apply.

To use the guarantee it is necessary:
Send an email to nonsolospeakers@gmail.com.
All the information necessary to take advantage of the official guarantee of the purchased item will be provided by email.
Attention: the products that are received by the buyer with manufacturing defects and malfunctions must be returned to enjoy the guarantee.
The defective product must be well packed and the package must also contain:
A copy of the receipt.
A possible detailed description of the defect
All accessories that are provided in the original packaging must be included.
There must also be a return address (sender) in order to facilitate shipments of the replaced or repaired product.
The address labels must not be applied directly to the original packaging but to the outer packaging of the shipment.

The product must be returned at the expense of the customer (recipient) 

The customer (recipient) will have to bear the return shipping costs.

If NO warranty defects are found (for example In case of incorrect connection), the shipping and inspection costs of the service shop will be charged. It is therefore recommended that you check your settings and connections again.
We remind customers that the warranty is offered by the factory or official distributor and all items with original defects or within 24 months are covered by the warranty.
Items that have been used incorrectly, such as incorrect electrical connections, are not covered by the warranty. Furthermore, for items such as speakers, the warranty does not cover the Coils, therefore torn or burned coils do not go under warranty because they are due to incorrect or heavy use and, also the use of speakers for SPL (sound pressure level) use and competitions. in general, it invalidates the regular guarantee.

Attention: the guarantee covers used products and must not be confused with withdrawal.

The withdrawal applies to new, unused products.

On products used and showing signs of use, the guarantee applies and the product can Not it be returned and refunded (can be only replaced or repaired)

After the result of the warranty technical check, the product will be returned to the customer repaired or replaced.

The return is free if the product is under warranty

The return will be at the customer's expense if it is not covered by the guarantee because, after checking, it has not been used correctly (damage caused).

The timing of assistance (Warranty) depends on the supplier and can vary from 2 to 6 weeks.

The customer at the time of purchase accepts the conditions.

We remind you that no factory producing SPL products offers warranty for burnt or torn speaker coils, as they are used for heavy use or for competition. The products for the pressure level (spl) are tested in the factory after a careful inspection and thoroughly tested and put on the market in perfect condition. Burnt and torn coils will not be covered by the warranty.

7.2 The customer is requested to file a complaint with the courier regarding the goods delivered with evident transport damage and to inform the seller. If the customer does not comply, this has no effect on his legal or contractual claims for defects.

8) redemption of vouchers Action

8.1 vouchers that are issued without consideration by the seller as part of promotions with a certain validity and can be purchased by the customer can not be bought (the "Promotional codes"), can only be redeemed in the specified period only in the online shop of the seller and.

8.2 Promotional codes can only be redeemed by consumers.

8.3 Individual products may be excluded from the coupon action, provided that such restriction on the content of the promotional code results.

8.4 Promotional codes can only be redeemed prior to the conclusion of the ordering process. An allocation afterwards is not possible.

8.5 When ordering several action Vouchers can be redeemed.

8.6 The value of goods shall be at least the amount of the promotional code. Eventual remaining balance will not be reimbursed by the seller.

8.7 Where the value of the promotional code to cover not out of order can, one of the other payment methods offered by the seller are elected to pay the difference.

8.8 The balance of the promotional code is still interest in either cash paid.

8.9 The promotional code will not be refunded if the customer returns the action with the coupon completely or partially paid goods under its statutory right of withdrawal.

8:10 The promotional code is only intended for use by the named person on it. A transfer of the promotional code to third parties. The seller is entitled, but not obliged, to examine the substantive eligibility of each voucher holder.

9) Applicable law

The law of the Austria applies to all legal relationships between the parties to the exclusion of the laws on the international sale of goods. For consumers, this choice of law only insofar as the granted protection is not withdrawn by mandatory provisions of law of the country in which the consumer has his habitual residence shall apply.

10) Jurisdiction

If the customer is a merchant, legal entity under public law or public law special fund established in the territory of the State of Austria, is the exclusive jurisdiction for all disputes arising from this contract is the business of the seller. If the customer is established outside the territory of the Austria, as is the business of the seller exclusive jurisdiction for all disputes arising from this contract, if the contract or claims arising from the contract the professional activity of the customer can be attributed. The seller is however entitled in the above cases, in any case, to call the place of business of the customer.

11) Alternative Dispute Resolution

11.1 The Commission closes the Internet at the following link a platform for online dispute resolution ready: http://ec.europa.eu/consumers/odr

This platform serves as a focal point for the extra-judicial settlement of disputes arising from online sales or service contracts, in which a consumer is involved.

11.2 The seller is neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

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