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Terms customer information
Table of Contents


    1.scope
    2.conclusion
    3.Withdrawal
    4.Prices and Payment
    5.Shipping Conditions
    6.Retention of title
    7.Liability for defects (warranty)
    8.Redemption of vouchers Action
    9.Applicable law
    10.jurisdiction
    11.Alternative dispute resolution


1) Scope

1.1 These terms and conditions  apply to all contracts for the supply of goods that a consumer or entrepreneur (hereinafter "Customer") with the seller regarding the by the seller in his online shop closes goods shown. This is the involvement of its own conditions of the customer are objected to, unless it is otherwise agreed.

1.2 Within these terms is any natural person who enters into a transaction for purposes which can be attributed mostly neither commercial nor its independent vocational activity. The purposes of these Conditions is a natural or legal person or a legal partnership, in concluding a legal transaction in their commercial or independent professional activity.

2) Conclusion

2.1 The product descriptions in the online shop of the seller are not binding offers on the part of the seller, but intended to submit a binding offer by the customer.

2.2 The customer can submit the offer via the integrated in the online shop of the seller online order form. Here are the customer, after placing the selected goods in the virtual shopping cart and go through the electronic ordering process, by clicking the the ordering process final button a legally binding contract offer in relation to the goods contained in the basket. Furthermore, the customer can also offer telephone, by fax, by email or by mail to the seller.

2.3 The seller can accept it within five days the customer's offer,

    by forwarding the customer a written confirmation or a confirmation in writing (fax or e-mail), wherein the extent of the order confirmation to the customer is decisive, or
    by the customer the ordered goods, where the extent of access of goods to the customer is decisive, or
    by after delivery of his order, he instructs the customer to pay.

If several of the above alternatives, the contract is concluded in the time in which one of the aforementioned alternatives comes first. The deadline for acceptance of the offer starts on the day following the dispatch of the offer by the customer immediately and shall end with the end of the fifth day, which follows the dispatch of the offer. If the seller is not in the customer's offer within the aforementioned period, this is considered as rejection of the offer, with the result that the customer is no longer bound by his declaration of intention.


2.4 In submitting a tender on the online order form from the seller of the contract will be stored by the seller and the customer by submitting his order, together with these Terms and Conditions in writing (eg. As e-mail, fax or letter) sent. In addition, the text of the contract on the seller's website is archived and can be accessed free of charge from the customer of the password protected customer account, specifying the login information, provided that the customer has created an account in the online shop of the seller before submitting his order.

2.5 Before binding the order through the online order of the seller, the customer can identify potential errors by careful reading of the information displayed on the screen. An effective technical means to improve the detection of input errors can be the magnification function of the browser, by which the display is magnified on the screen. Its inputs the customer can correct in the context of the electronic ordering process as long as the usual keyboard and mouse functions, until it clicks to the ordering process final button.

2.6 Before binding the order through the online order of the seller, the customer can identify potential errors by careful reading of the information displayed on the screen. An effective technical means to improve the detection of input errors can be the magnification function of the browser, by which the display is magnified on the screen. Its inputs the customer can correct in the context of the electronic ordering process as long as the usual keyboard and mouse functions, until it clicks to the ordering process final button.


2.7 The order processing and contact can be usually by e-mail and automated order processing. The customer must ensure that his or her designated for order processing e-mail address is correct so that at this address from the seller sent e-mails can be received. In particular, the customer must ensure in the use of spam filters that all products shipped by the seller or by this body responsible for order processing Third emails can be delivered.


3) Withdrawal

3.1 consumers are generally entitled to a right of withdrawal.
3.2 Further information on the right of withdrawal arising from the cancellation of the seller.

4) Prices and Payment

4.1 Unless the product description of the seller requires otherwise, is at the indicated prices are total prices that include VAT. Optionally, additional delivery and shipping costs are displayed separately in the respective product description.

4.2 For deliveries to countries outside the European Union may incur other costs in an individual case, which the seller is not responsible for and which are borne by the customer. These include costs for the transfer of funds through banks (eg transfer fees, exchange fees) or legal import duties or taxes (eg customs duties). Such costs may also be incurred if the delivery is not made outside the European Union in a country, but the customer makes payment from a country outside the European Union in relation to the money transfer.

4.3 The Payment / s is / are communicated to the customer in the online shop of the seller.

5) Shipping conditions

5.1 The delivery of goods occurs in transit to the delivery address given by the customer, unless otherwise agreed. During completion of the transaction specified in the order of the vendor delivery address is decisive.

5.2 Sends the shipping company sent the goods to the seller back because a delivery to the customer has not been possible, the customer bears the costs for the unsuccessful delivery. This does not apply if the customer effectively exercises his right of withdrawal, if he has, not responsible for the circumstance which has led to the impossibility of delivery or if he was temporarily prevented from accepting the service offered, unless the seller him the performance had announced a reasonable time in advance.

5.3 For collection, the seller informs the customer first by e-mail that the ordered goods are available for collection. Upon receipt of this e-mail, the customer can pick up the goods after consultation with the seller at the location of the seller. In this case, no shipping costs will be charged.

6) Retention of title

If the Seller in advance, he reserves until full payment of the purchase price owed the title to the goods supplied.

7) liability for defects (warranty)

7.1 If the merchandise is faulty, the provisions of the statutory warranty apply.

8) redemption of vouchers Action

8.1 vouchers that are issued without consideration by the seller as part of promotions with a certain validity and can be purchased by the customer can not be bought (the "Promotional codes"), can only be redeemed in the specified period only in the online shop of the seller and.

8.2 Promotional codes can only be redeemed by consumers.

8.3 Individual products may be excluded from the coupon action, provided that such restriction on the content of the promotional code results.

8.4 Promotional codes can only be redeemed prior to the conclusion of the ordering process. An allocation afterwards is not possible.

8.5 When ordering several action Vouchers can be redeemed.

8.6 The value of goods shall be at least the amount of the promotional code. Eventual remaining balance will not be reimbursed by the seller.

8.7 Where the value of the promotional code to cover not out of order can, one of the other payment methods offered by the seller are elected to pay the difference.

8.8 The balance of the promotional code is still interest in either cash paid.

8.9 The promotional code will not be refunded if the customer returns the action with the coupon completely or partially paid goods under its statutory right of withdrawal.

8:10 The promotional code is only intended for use by the named person on it. A transfer of the promotional code to third parties. The seller is entitled, but not obliged, to examine the substantive eligibility of each voucher holder.

9) Applicable law

The law of the Austria applies to all legal relationships between the parties to the exclusion of the laws on the international sale of goods. For consumers, this choice of law only insofar as the granted protection is not withdrawn by mandatory provisions of law of the country in which the consumer has his habitual residence shall apply.

10) Jurisdiction

If the customer is a merchant, legal entity under public law or public law special fund established in the territory of the State of Austria, is the exclusive jurisdiction for all disputes arising from this contract is the business of the seller. If the customer is established outside the territory of the Austria, as is the business of the seller exclusive jurisdiction for all disputes arising from this contract, if the contract or claims arising from the contract the professional activity of the customer can be attributed. The seller is however entitled in the above cases, in any case, to call the place of business of the customer.

11) Alternative Dispute Resolution

11.1 The Commission closes the Internet at the following link a platform for online dispute resolution ready: http://ec.europa.eu/consumers/odr

This platform serves as a focal point for the extra-judicial settlement of disputes arising from online sales or service contracts, in which a consumer is involved.

11.2 The seller is neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.


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